Business Change Manager (Range D)

Human Resources
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About HM Treasury 

The Treasury is the United Kingdom’s economics and finance ministry. It is responsible for formulating and implementing the government’s financial and economic policy. Its aim is to raise the rate of sustainable growth, and achieve rising prosperity and a better quality of life with economic and employment opportunities for all.

About the Group

Corporate Centre Group
The Corporate Centre Group provides corporate systems, services, solutions and facilities to enable HM Treasury Group to deliver effectively and efficiently. It currently consists of 6 teams: Commercial; Correspondence and Information Rights; Finance; HR; Information and Workspace Services and Treasury Group Shared Services.  We provide a vast array of services and solutions that enable the Treasury and its ALBs to operate effectively. It is a large group of over 150 staff – based in London and Norwich. It is a diverse group – both in terms of backgrounds and ways of working; and staff are supported to work a large variety of working patterns.


About the Team

For some time, the Treasury’s has been considering the case for a second policy location outside London. The greater diversity and range of perspectives this will bring will strengthen our teams' ability to advise Ministers and develop economic policy. It will also support our efforts to be more reflective of the country as a whole. A second policy location will support the government’s levelling up agenda and help shift the gravity of economic decision making away from London and the south east.

To do this successfully the Treasury will need to change the way it works, both in terms of how and where we develop policy and make decisions and in the technology we use to support our teams. Currently, Treasury’s policy development capabilities are based in a single office in London, with a small office in Norwich that houses Treasury Group Shared Services. Our intention is to move away from this model and locate policy officials in a new office in the north of England. We know this will require significant culture change across the whole department to ensure the new location is effective in the long-term. This new multi-site model will help to support our efforts to recruit and retain a high-performing and diverse workforce that is representative of the public it serves.


The Treasury Future Location team will deliver a wide-ranging programme of work, with cross-departmental workstreams, to deliver a multi-site model that is capable of supporting work to meet the department’s objectives and continue to provide Treasury ministers with an excellent service both during the transition and in the long term. The team will also work closely with other government departments to establish the new office as part of a civil service economic decision-making hub.


Key accountabilities

1. Develop the business change strategy for change initiatives using relationship analysis, impact/resistance analysis, communications strategy/plan, coaching plan, benefits realisation, training plan and resistance management tactics/plan.

2. Complete comprehensive change impact assessments for all projects, producing high quality documentation which dovetails with project plans.

3. Deliver the business change strategy by designing actionable deliverables and running these to completion.

4. Work across the business, developing tactics to engage with them and support them through change. This will include coaching the project team, senior leaders and sponsors to enable them to be effective in leading the business change.

5. Lead communication and deliver high quality communication products using a variety of channels.

6. Define business benefits and identify metrics to track the realisation of these.

7. Actively monitor these throughout the project and monitor success.

8. Perform change readiness assessments and input to go/no go implementation decisions identifying and reporting risks and issues to project managers.

Prosci business change qualification or equivalent people centred change management qualification is highly desirable.


Candidates shortlisted for interview will be assessed against the following criteria:
Behaviours (Changing and improving, Communicating and influencing, Working together, Delivering at pace)
Technical skills

Sift criteria

Candidates – Please note, you will be asked to give evidence in your application of how you meet these criteria.

Required Behaviours, Experience and Technical Skills
1. Experience of managing business change and realising benefits within a major people centred change programme.

2.   Proven skills and knowledge of change management disciplines, approaches, tools and methodologies. With a hands-on approach to change delivery.

3.    Ability to build and run strategic and long-term relationships with key internal and external partners at pace, using excellent presentation, written and communication skills.

The lead criteria is:  Experience of managing business change and realising benefits within a major people centred change programme. 

If we receive a large number of applications, applications will be assessed against this criteria alone first. They will then be assessed against the other criteria if they have met the minimum score on the lead criteria.

Complaints Procedure

Our recruitment process is underpinned by the principle of recruitment based on fair and open competition with decisions made on the basis of merit, as outlined in the Civil Service Commissioners’ Recruitment Principles. If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact HMT by email:
If you are not satisfied with the response you receive, you can contact the Civil Service Commission, which regulates all Civil Service recruitment.

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